How to get support for your Xumo device and internet service

  • Updated

Need help with your Xumo device, internet connection, or TV service? The right support team depends on the issue you're experiencing.

In this article

You'll learn how to:

  • Get help with your Xumo device or account
  • Find support for internet connection issues
  • Get support for Spectrum TV and Internet services
  • Get support for Spectrum Business services

Get help from Xumo

Xumo Support can help with issues related to your Xumo device and Xumo account, including:

  • Xumo account issues
  • Xumo Stream Box setup and troubleshooting
  • Xumo Stream Box hardware issues
  • Eligible Xumo device warranty support

To connect with a Xumo agent, start a chat by clicking on the Chat Icon.  Agents are available 24/7.   

Get support for Spectrum services

If you use a Xumo Stream Box with Spectrum, contact Spectrum Support for help with:

  • Spectrum account or billing questions
  • Spectrum TV service
  • Spectrum Internet service
  • Other Spectrum service-related issues

Get support for Spectrum Business services

If you use a Xumo Stream Box for Business with Spectrum Business, contact Spectrum Business Support for help with:

  • Spectrum Business account or billing questions
  • Spectrum Business services
  • Applicable Spectrum Business device warranty questions

Get help with your internet connection

If you’re experiencing connectivity issues, related to your internet connection, contact Spectrum for support.

Use the links below to find support for your provider:

proveedor de servicios de internet

Información de contacto

Spectrum.PNG
Spectrum support
Spectrum_Business_Logo_R_RGB.png

Spectrum Business support

 

¿Aún necesitas ayuda?

For additional Xumo troubleshooting and support, visit the support page for your device:

 

Estamos disponibles las 24 horas del día

Click the chat icon to start your chat today.