When activating your Xumo Stream Box for Business, you'll be prompted to connect your device to the internet. Sigue las instrucciones paso a paso que aparecen en pantalla.

Note: You can also use an Ethernet cord (not included) to set up a wired connection instead. If you’re trying to connect using an Ethernet cord, make sure everything is plugged in securely.

Do I need an internet connection to use Xumo Stream Box for Business?

Yes. You need an internet connection to use your Xumo Stream Box for Business. A high-speed connection will give you the best results.

Why is my Xumo Stream Box for Business not accepting my WiFi network password?  

Asegúrate de haber seleccionado el nombre de red correcto (SSID) y de haber ingresado la contraseña correcta. Recuerda, las contraseñas distinguen entre mayúsculas y minúsculas.

My Xumo Stream Box for Business can't find my WiFi network. ¿Qué debo hacer?

Verifica que tu módem o router esté conectado a Internet. An easy way to check is to see if you can access the network on a phone, computer or other device. Si otros equipos pueden conectarse a la red, prueba a reiniciar el módem o el router.

Si otros equipos pueden conectarse a tu red, puede haber un problema de intensidad de la señal. You can try to improve the signal strength by moving your modem or router closer to the device if possible or work with your internet service provider to improve the WiFi signal strength in your home.

Visit How do I check the WiFi connection on my Xumo Stream Box for Business? to learn more about your device’s WiFi connection.

¿Por qué no puedo conectarme a mi hotspot de mi red WiFi?

Make sure your hotspot has a good connection and can be connected to by other devices, like computers. Si está conectado y la velocidad parece lenta, intenta reiniciar tu hotspot móvil. If the speed doesn't improve or your Xumo Stream Box for Business isn't able to connect, try connecting it to another network, either through a WiFi or Ethernet connection. Your device may be experiencing a compatibility issue with your hotspot connection.