Explore troubleshooting tips for your remote:
- My voice remote isn’t working, What should I do?
- ¿Cómo reinicio mi control remoto?
- How do I pair my remote to my Xumo TV?
- ¿Por qué mi control remoto por voz no reconoce mis comandos de voz?
- Perdí mi control remoto por voz. ¿Cómo hago para obtener uno nuevo?
- Something’s not working with the remote in my Xumo TV mobile app. How can I fix it?
My remote isn't working. What should I do?
First, try resetting and re-pairing your remote. Go to the How do I reset my remote? section for instructions on resetting your remote, then the How do I pair my remote to my Xumo TV? section for instructions on pairing your remote again. If you’re still having trouble, replace the batteries in your remote. If your TV is not turning on, visit How do I troubleshoot and manage power settings on my Xumo TV?
¿Cómo reinicio mi control remoto?
Resetting your remote can help resolve a variety of issues. Find the instructions for your remote model below:
If your remote has a 
button:
-
Mantén presionado el
y
buttons on your remote until the LED at the top of the remote turns green.
- Press 9, then 8, then 1 on your remote and wait for the LED at the top of the remote to flash red to indicate your remote has reset.
If your remote does NOT have a button:
- Mantén presionado el
y
Note: Voice control will not work until your remote is paired.
How do I pair my remote to my Xumo TV?
To utilize voice controls, your remote needs to be paired to your device. When initially setting up your device, make sure you have a clear line of sight between the remote and the device and follow the instructions on-screen when they indicate to pair your remote.
To pair your remote after initial device setup:
- Presiona la
button on your remote and wait 10 seconds. Your screen will say "Success! Your remote is ready to go." when your remote is paired.
If that doesn’t work, try the following for your remote:
If your remote has a button:
- Hold the 1 and 3 buttons for 3 seconds and then wait 10 seconds. Your screen will say “Success! Your remote is ready to go.” when your remote is paired.
If your remote does NOT have a button:
1. Hold the y
buttons on your remote for 3 seconds and then wait 10 seconds. Your screen will say "Success! Your remote is ready to go." when your remote is paired.
If pairing still fails:
- Turn off your TV and unplug it from the power source.
- Reset your remote following the instructions above.
- Plug the device back in and turn on your TV.
- Repeat the pairing remote instructions, starting with step 1.
If pairing still fails:
- Replace the batteries in your remote.
- Repeat the pairing remote instructions, starting with step 1.
¿Por qué mi control remoto por voz no reconoce mis comandos de voz?
Voice commands only work when your device is connected to the internet. To check if your device is online, go to Settings > Network and look for a green checkmark that says “online.” If you're not online, try reconnecting to the internet or restarting your modem or router.
Si el equipo está conectado pero control remoto sigue sin reconocer tus comandos de voz, asegúrate de que hablas con claridad y a un volumen natural. Hold the remote 1-8 inches away from your face, then press and hold the botón de micrófono hasta que termines de hablar. Reducir el ruido de fondo también puede ayudar a que tu equipo reconozca tus comandos.
If you’re still having trouble, follow the instructions on this page to reset and re-pair your remote.
If you are still having trouble after re-pairing your remote, consider whether there are other sources of ambient noise that may be interfering with your voice commands.
Perdí mi control remoto por voz. ¿Cómo hago para obtener uno nuevo?
Depending on your TV manufacturer, contact either Hisense, Element or Pioneer to have a replacement remote shipped to you. Pueden aplicarse cargos adicionales.
You can also set up your Xumo TV mobile app and use the virtual remote while you wait for your replacement.
Something’s not working with the remote in my Xumo TV mobile app. How can I fix it?
The Xumo TV mobile app only works with Xumo TVs. Visit How do I set up my Xumo TV mobile app? to learn more.
If your Xumo TV mobile app isn’t working, try the following troubleshooting options:
- Delete and reinstall the app on your mobile device.
- Asegúrate de que tu equipo móvil tiene instalada la actualización más reciente.
- Make sure your TV and mobile device are connected to the same network. Restart your TV by going to Settings > Power Preferences > Restart if your TV is not discoverable.
- Desenlaza tu equipo móvil del televisor y vuelve a enlazarlo.
Note: The Xumo TV mobile app can only pair if the TV is online and fully activated, and you can see the home screen.