Xumo Stream Box Warranty Information

If you are experiencing an issue with your Xumo Stream Box, first consult troubleshooting options on our support site before submitting a warranty claim. Nuestros artículos tienen muchas guías paso a paso que solucionarán la mayoría de problemas.

If you wish to replace or return a malfunctioning Xumo Stream Box, first submit a warranty claim with the process below.

Elegibilidad

Tu decodificador Xumo Stream está cubierto por una garantía de compra original de 12 meses a partir de la fecha de compra. Dependiendo de cómo hayas recibido su equipo, tu reclamo de garantía puede ser atendido por una parte responsable distinta de Xumo. Xumo no ofrece garantías extendidas, aunque puedes consultar con la compañía de tu tarjeta de crédito la cobertura de la garantía ampliada.

¿Con quién debería contactar sobre un reclamo de garantía?

Reference the table below for the appropriate source to seek a warranty claim from, depending on your Xumo Stream Box provider:

Xumo Stream Box Provider	Parte responsable por el reclamo de garantía
	Xumo
	Xfinity
	Xumo*
	Xumo*
	Xumo*
	Xumo*
	Xumo

*Excludes devices with an active service fee billing plan through your provider, in which case your service provider can support warranty claims with those devices.

How to submit a warranty claim through Xumo

Puedes iniciar el proceso de reclamo de garantía siguiendo los pasos a continuación:

At the bottom of this page, select Start Chat to connect with the Xumo support team.
Select Troubleshooting as the category you are asking a Question about.
A fin de verificar la elegibilidad para la garantía, el agente necesitará la información sobre tu equipo. Log in to xumo.com and navigate to xumo.com/devices to find your device’s model and serial number. Your device’s model and serial number can also be found on the bottom of your device, or on your Xumo Stream Box menu under Settings > System Management > System Info.
If troubleshooting did not resolve your issue and your device is eligible for a replacement under warranty, an agent will proceed with fulfilling your warranty request.
Follow the agent’s instructions to redeem your warranty.
When placing your warranty order, Xumo will validate your payment method by sending through a charge for $1.00 that will subsequently be automatically removed. Select Place Order.
You will receive a confirmation email when you place your order and a tracking number for your replacement device once it has shipped.
Once your replacement device is delivered, use the prepaid packaging and shipping label to return the malfunctioning device. We recommend factory resetting your device before shipping it back to us.
If we do not receive your malfunctioning device within 30 days, we will charge your payment method for the device’s full price + tax.