Troubleshooting your Xumo TV

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Troubleshooting steps can vary depending on which version of the Xumo TV interface you have. Use the tabs below to identify your version and find the troubleshooting steps for your TV.

Xumo TV version

First, identify which version of the Xumo TV interface you have.

There are two ways to identify your version:

  1. Presiona la SettingsCog.png button on your remote or scroll down to the Settings tile on your home screen.
    • If the first item in the Settings menu is Closed captions, select the Berry tab.
    • If the first item in the Settings menu is Picture and sound, select the Teal tab.
  2. Look for one of the following logos in the top-left corner of your TV screen:
  3.  

    • If you see this logo, select the Berry tab.

      plum version logo.png

    • If you see this logo, select the Teal tab.

      All-White Xumo TV Logo.png

Berry

¿Cómo puedo solucionar problemas y administrar los ajustes de energía de mi Xumo TV?

Your Xumo TV offers several customizable power settings to help you control how and when your TV turns on, stays on, and powers off.

Wake TV with casting

To turn on your TV by casting from a mobile device:

  1. Go to Settings > Device settings > Power preferences.
  2. Enable Wake with media casting.

⚠️ Enabling this feature increases power usage while the TV is in standby mode.

Disable auto-off

By default, your TV powers off after eight hours of inactivity. To keep it on continuously:

  1. Go to Settings > Device settings > Power preferences > Auto-off.
  2. Set to OFF.

⚠️ If your TV is on HDMI, Composite, or Antenna input with no signal, it will still turn off after 15 minutes to conserve energy.

Set a sleep timer

To schedule your TV to turn off after a set time:

  1. Go to Settings > Screensaver > Sleep timer.
  2. Choose your preferred duration.
Turn off the standby light

To disable the LED light that stays on when your TV is in standby:

  1. Go to Settings > Device settings > Power preferences > Power light.
  2. Set to Off.
Choose a default input

To select which input your TV uses when it powers on, see Assign a default input to your Xumo TV.

Tengo problemas de video o audio con mi equipo HDMI. ¿Cómo puedo arreglarlo?

Primero, asegúrate de que tu cable HDMI funciona. Puedes comprobarlo conectando el cable HDMI a otro televisor o monitor.

If the HDMI cable is working, and there is still no sound or you are having video issues with your HDMI device, power cycle your devices:

  1. Power off both your TV and your HDMI device.
  2. Unplug the power connections, wait 60 seconds.
  3. Re-plug both devices back into the power outlet.

If the power cycle didn't work, the problem is likely an incompatibility between your older device and the TV's high-speed Standard (2.0+) settings. To fix this, change the HDMI compatibility mode to Compatibility (1.4) by following these steps:

Change HDMI Compatibility Mode
  1. Go to Settings > Antenna and inputs.
  2. Go to HDMI (number) > HDMI compatibility for the input your device is connected to.
  3. Select Compatibility.

If you are using an external speaker connected to the S/PDIF (optical audio) output or the HDMI-ARC/eARC input on your TV and you are having audio issues, try changing the Digital audio output setting to PCM:

Change Digital Audio Output to PCM
  1. Go to Settings > Picture and sound > Audio settings > Digital audio output.
  2. Select PCM.

¿Cómo puedo restaurar la configuración de fábrica de mi Xumo TV?

La restauración de los ajustes de fábrica borra tus preferencias personales y elimina el televisor de tu cuenta Xumo, además de desconectarte de todas las aplicaciones y suscripciones. Tus suscripciones o compras actuales no se verán afectadas. If you decide to use your TV after restoring factory settings, you'll need to sign into your apps again to watch them.

Restore from Settings Menu
  1. Ve a Configuración
    • From your TV’s home screen, select the Settings icon or press and hold the image.pngbutton and say "Settings" into your voice remote.
  2. Navigate to Factory reset
    • Go to Device Settings > Factory reset.
  3. Confirm Reset
    • When prompted, select Yes, restore.

Una vez restablecida la configuración de fábrica de tu televisor, aparecerá la pantalla de bienvenida indicándote que tienes que volver a configurar el televisor.

Factory reset your TV from panel button
  1. Hold the panel button on the bottom of the TV for 30-35 seconds.
  2. Let go of panel button and wait (this may take up to a minute).
  3. A factory reset will occur.

Una vez restablecida la configuración de fábrica de tu televisor, aparecerá la pantalla de bienvenida indicándote que tienes que volver a configurar el televisor.

How do I restart my device?

Restarting your Xumo TV can help resolve a variety of common issues and improve overall performance.

Reinicia tu equipo
  1. Go to the Settings menu from your home screen or press and hold the image.pngbutton and say "Settings" into your voice remote.
  2. Go to Device settings > Power preferences > Restart.

Your screen will go black and turn off. The restart may take a few minutes before turning back on automatically.

How do I clear my locally stored data?

You can delete all locally stored data by third-party apps from your device memory. Clearing the data could include an app login information, or historical data, such as game progress and recently watched from your device.

Clear locally stored data
  1. Go to the Settings menu from your home screen or press and hold the image.pngbutton and say "Settings" into your voice remote.
  2. Go to Privacy > Locally stored data.
  3. When prompted, select "Yes, restore now."
Teal

¿Cómo puedo solucionar problemas y administrar los ajustes de energía de mi Xumo TV?

You can use these settings to manage power preferences on your Xumo TV:

Turn on your TV by casting from a mobile device

To wake your TV automatically when casting from a mobile device:

  1. Go to Settings > Startup and standby.
  2. Enable Wake by casting.

Note: Enabling this feature lets other devices wake your TV when casting. Turning this feature ON will also turn on Network standby mode.

Prevent auto standby

By default, your TV powers off after eight hours of inactivity. To keep it on continuously:

  1. Go to Settings > Startup and standby > Auto standby.
  2. Set to Never.

🔌 If your TV is on an HDMI or Composite input with no signal, it will still turn off after 5 minutes to conserve energy — even if Auto standby is disabled.

Set a sleep timer

To automatically turn off your TV after a set time:

  1. Go to Settings > Startup and standby > Sleep timer.
  2. Choose your preferred duration.
Turn off the standby LED

To disable the red LED light that stays on when your TV is in standby mode:

  1. Go to Settings > Startup and standby > Standby LED.
  2. Toggle to Off.
Choose a default input when TV powers on

To select which input your TV uses when it turns on, see Assign a default input to your Xumo TV.

Tengo problemas de video o audio con mi equipo HDMI. ¿Cómo puedo arreglarlo?

Primero, asegúrate de que tu cable HDMI funciona. Puedes comprobarlo conectando el cable HDMI a otro televisor o monitor.

If the HDMI cable is working, and there is still no sound or you are having video issues with your HDMI device, power cycle your devices:

  1. Power off both your TV and your HDMI device.
  2. Unplug the power connections, wait 60 seconds.
  3. Re-plug both devices back into the power outlet.

If the power cycle didn't work, the problem is likely an incompatibility between your older device and the TV's high-speed Standard (2.0+) settings. To fix this, change the HDMI compatibility mode to Compatibility (1.4) by following these steps:

Change HDMI Compatibility Mode
  1. Go to Settings > Connected devices > HDMI inputs.
  2. Scroll down to Older device compatibility.
  3. Select which input you would like to use the device (for example, a DVD player).

Note: If your external speaker is connected to the back of the TV (using the optical cable or HDMI-ARC/eARC) and you are experiencing audio issues, you may need to adjust a setting. Try changing the Digital audio output setting to PCM by following the steps below: 

Change Digital Audio Output to PCM
  1. Go to Settings > Picture and sound > Sound > Optimal audio output.
  2. Select PCM Stereo.

¿Cómo puedo restaurar la configuración de fábrica de mi Xumo TV?

La restauración de los ajustes de fábrica borra tus preferencias personales y elimina el televisor de tu cuenta Xumo, además de desconectarte de todas las aplicaciones y suscripciones. Tus suscripciones o compras actuales no se verán afectadas. If you decide to use your TV after restoring factory settings, you'll need to sign into your apps again to watch them.

Restore from the Settings menu:
  1. Go to the Settings menu from your home screen or press and hold the image.pngbutton and say "Settings" into your voice remote.
  2. Go to System management > Reset & updates> Factory reset on your TV.
  3. An “Are you Sure?” screen will appear. Hacer clic en Continue.

Una vez restablecida la configuración de fábrica de tu televisor, aparecerá la pantalla de bienvenida indicándote que tienes que volver a configurar el televisor.

Note: After restoring your TV’s factory settings, you will have to reset your remote. Visit Controlling and troubleshooting your Xumo TV remote for instructions.

Factory reset your TV from panel button
  1. Hold the panel button on the bottom of the TV for 30-35 seconds.

How do I restart my device?

Restarting your Xumo TV can help resolve a variety of common issues and improve overall performance.

Reinicia tu equipo
  1. Go to the Settings menu from your home screen or press and hold the image.pngbutton and say "Settings" into your voice remote.
  2. Go to System management> Resets and updates> Restart device.

Your screen will go black and turn off. The restart may take a few minutes before turning back on automatically.

How do I refresh my apps?

Refreshing your apps will update all the existing apps on your device and add any new apps that have been made available for Xumo TV.

Refresh your apps
  1. Go to the Settings menu from your home screen or press and hold the image.pngbutton and say "Settings" into your voice remote.
  2. Go to System management> Resets and updates> Refresh apps.
  • When you click Refresh you will see the text “Your apps are being refreshed” under the Refresh apps tile.
  • When refresh is complete you will see a screen saying "Your apps are on their way. Please wait."

Note: Refreshing apps can take a few moments to complete, but you can still use all your TV's other screens and menus while you wait.

How do I clear my locally stored data?

You can delete all locally stored data by third-party apps from your device memory. Clearing the data could include an app login information, or historical data, such as game progress and recently watched from your device.

Clear locally stored data
  1. Go to the Settings menu from your home screen or press and hold the image.pngbutton and say "Settings" into your voice remote.
  2. Go to System management > Resets & updates > Locally stored data.

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