A reliable internet connection lets you enjoy all your streaming content without interruptions. This guide shows you how to set up your WiFi, monitor your connection strength, and quickly fix common issues so you can get back to watching what you love.
What you'll learn:
- How to connect your Stream Box during setup
- How to check your WiFi connection strength
- How to reconnect or switch between networks
- How to fix common connection problems
Connect your Xumo Stream Box to the internet during activation
Durante el proceso de activación del decodificador de Xumo Stream, se te pedirá que conectes tu decodificador Stream a Internet. Sigue las instrucciones paso a paso que aparecen en pantalla.
Note: You can also use an Ethernet cable (not included) to set up a wired connection instead. If you use an Ethernet cord, make sure everything is plugged in securely.
Check your WiFi status
Keep your streaming smooth and uninterrupted by monitoring your WiFi connection strength. Knowing your connection status helps you troubleshoot issues like buffering or freezing before they impact your viewing experience.
To view your current WiFi connection:
- Ve a Configuración
- Select Network
- Choose Network connection
In Network connection, your WiFi status will be displayed as one of the following results:
- Excellent
- Buenas
- Fair
- Bad
- Desconectado
Note: If you are connected to the internet via Ethernet, your status will show as either Connected or Disconnected.
Manage your networks
Use these settings to reconnect to your current network or switch to a different WiFi connection.
Reconnect to a disconnected WiFi network
If your WiFi displays as Disconnected, follow these steps to reconnect:
- Go to Settings > Network > Network Connection > WiFi using password.
- Select your network and enter the password.
Connect to a different WiFi network
If you want to change your WiFi network, follow these steps:
- Go to Settings > Network > Network Connection.
- Select Reset, then select Confirm.
- Select WiFi using password.
- Select your new network and enter the password.
Troubleshooting internet connection issues on your Xumo Stream Box
If you are having trouble connecting or experiencing buffering, freezing, or audio issues, follow these steps to identify and fix the problem.
Step 1: Use the on-screen help
For tips on improving your connection, select Help on the Network connection screen.
Step 2: Fix WiFi password errors
Your Xumo Stream Box won't connect if the password is incorrect. Asegúrate de haber seleccionado el nombre de red correcto (SSID) y de haber ingresado la contraseña correcta. Recuerda, las contraseñas distinguen entre mayúsculas y minúsculas.
Step 3: Check your modem or router
Confirm that your modem or router is connected to the internet. An easy way to check is to see if you can access the internet on a phone, computer, or other device.
- Si otros equipos pueden conectarse a la red, prueba a reiniciar el módem o el router.
- If the connection speed seems slow, you can try to improve the signal strength by moving your modem or router closer to the device, or work with your internet service provider on improving the signal in your home.
Step 4: Troubleshoot mobile hotspot connections
Asegúrate de que tu hotspot tenga una buena conexión y que otros equipos, como computadoras, puedan conectarse.
- Si está conectado y la velocidad parece lenta, intenta reiniciar tu hotspot móvil.
- If the speed doesn’t improve or the stream box isn’t able to connect, connect the stream box to another network either through a WiFi or Ethernet connection, as the Stream Box may have a compatibility issue with your hotspot connection.
¿Aún necesitas ayuda?
If you're still having trouble, you can contact a Xumo agent 24/7 by selecting Start Chat at the bottom of this page.